I no longer require an item
Where can I find my order number and product code?
You can find your order number either on your order paperwork or order confirmation email. It will look like below.
I have asked for a collection, when will this take place?
If you have requested a collection one of our agents will be in contact in the next 24 hours to arrange a collection on a day that suits you. (fees apply).
How long will my refund take?
All returns will be processed within 7 days of receipt. (Please allow 2-3 days for the balance to show once your card has been credited).
What if I have received the incorrect item?
In the event of receiving the incorrect item please call +44 (0)1582 568700 or email customer.services@aquafax.co.uk.
Can I exchange my item?
We are unable to offer exchanges at this time.
What if I am unable to print the label off?
If you are unable to print this label, please make a note of your RMA number on a piece of paper along with your name, order number and your address and add it inside your return.