COVID-19 Update
Updated 30/04/2020
To all Customers,
Firstly, I hope that you are all well, also your families and colleagues, and that you are managing your business through these challenging times.
I wanted to bring you up to date with recent developments within the Arleigh Group, as we are starting to see a careful relaxation of measures in Europe, and it seems likely that we will follow this within the UK over next few weeks.
We remain open at our 3 primary hubs – Century Park, Luton, and Beccles – and are therefore able to continue to supply 100% of our products. Our other branch sites remain closed, although we have an operating team at Aquafax Hamble in order to access the large additional stocks that we keep at this location.
We have maintained high levels of stock across our locations, and this has been topped-up in line with current and anticipated requirements through May and June. Therefore, we are well-prepared to meet any increase in demand.
I appreciate that most businesses have had partial closures and have seen heavily impacted revenues during the start of the busiest period of the year, across the leisure industry. Arleigh are committed to supporting our customers during this time and ask you to keep us updated of your plans during the return-to-work phase.
Please stay safe during these difficult times, we hope you can resume trading at full capacity shortly.
With best regards,
Adam Ramsden
Group Managing Director
Due to the changing situation with the Coronavirus disease, we have now temporarily closed our Hamble, Plymouth, Middlewich and Glasgow depots. Please note that all enquiries, technical support and order processing will be handled by a skelton team at our main Luton warehouse facility.
Our customer service team can be contacted on 01582 568700 or by email sales@aquafax.co.uk
All Luton warehouse, carrier and pallet services are still operating as normal however we have temporarily suspended van services for the time being. Please note that we are not able to handle order collections, we apologise
Our regional Account Managers will not be visiting customers for the time being but will be communicating from home and will be able to support your business via their mobile, emails, WhatsApp or Skype. They will be in regular contact with you but please reach out to them if you need support at anytime.
We aim to continue to support our customers as efficiently and effectively as possible.This is a very challenging time for us all and we are making every effort to minimise disruption to or service and support to our customers.
Please note that our operational proceedures are under constant review and may change at short notice. We aim to keep our website news page updated with the latest information, however please contact us if you have any queries.
Thank you for your continued support and understanding through these challenging times.
Please stay healthy and safe
Yours sincerely
Richard Pardoe
Product & Marketing Manager
